Water Care/Service Technician (entry level)
Waterboro, ME Waterboro, ME Full-time Full-time $19 - $21 an hour $19 - $21 an hour 6 days ago 6 days ago 6 days ago Description:
Mainely Tubs is the leading distributor world-wide for most of its product lines and prides itself in carrying the highest quality hot tubs, swim spas and saunas.
We have one of the largest service departments in the country and provide world-class service to our customers.
Our products promote health and wellness, reduced aches and pains, and wholesome family time.
We are looking for passionate, service-oriented individuals who want to challenge themselves at a company where they can build a true career.
We offer competitive salaries, generous benefits, and best of all--company ownership.
We are 100% employee-owned, and all team members begin receiving annual grants of company stock in their second year.
Position
Summary:
We will provide training for this entry level position and, once fully trained, you will provide water care and light service repairs at the customer's location and be dispatched from your home.
You will be provided with a company vehicle, tools and uniforms.
Work orders will be assigned and updated through a company managed I-Phone, using the latest software in our industry.
Our ideal candidate will be a friendly, team-oriented individual who embraces our culture of Humble, Hungry and Smart.
Primary Duties Include (but not limited to):
Service, refurbish and maintain water chemistry in hot tubs, swim spas and saunas both in-house and in the field in a professional & timely manner; trouble shoot and call manufacturers if needed Communicate and work with customers in a friendly, professional way, discuss any added service that may need to be performed and provide pricing Work with Service Writers if there are any changes and if additional service needs to be scheduled, also work together on pricing and quotes Do everything possible to complete a service call before leaving the customer's home; communicate and reach out to others on the service team for assistance Provide water care services to our maintenance contract customers at their homes Perform drain/refills; educate our customers on their water care Perform winterizations Provide accurate accounting of each service call using company systems, notes, pictures, etc.
Assist fellow technicians if needed Maintain vehicle inventory Responsible for keeping vehicle organized and clean Company will provide cell phone with the expectation that equipment will be returned in working order upon separation/termination.
Hours:
Minimum 40-hour work week with core hours 7am - 5pm Scheduled, rotated Saturday coverage 9:
00am - 2:
00 pm (3-4x per year) Overtime available depending on the time of year Black-out dates for fair season (late Sept/early Oct) Requirements:
Qualifications:
our ideal candidate will possess the following - Three to five years' experience with electrical, plumbing and/or carpentry is preferred High school diploma and/or equivalent Excellent customer service skills Solid communication skills - both verbal and written Ability to multi-task and work in fast-paced environment Strong problem solving and trouble-shooting skills Positive, 'can-do' attitude, willing to learn Ability to work well independently as well as being a team player Knowledgeable in computer applications and industry-specific software and I-phones a plus Clean driving record; valid driver's license Ability to lift and carry 50
lbs to stock company vehicle and from vehicle to hot tub, sometimes walking a distance Comfortable working in all-weather/climate conditions Attend weekly Monday Tech Meeting at Scarborough, ME location.
Estimated Salary: $20 to $28 per hour based on qualifications.
Mainely Tubs is the leading distributor world-wide for most of its product lines and prides itself in carrying the highest quality hot tubs, swim spas and saunas.
We have one of the largest service departments in the country and provide world-class service to our customers.
Our products promote health and wellness, reduced aches and pains, and wholesome family time.
We are looking for passionate, service-oriented individuals who want to challenge themselves at a company where they can build a true career.
We offer competitive salaries, generous benefits, and best of all--company ownership.
We are 100% employee-owned, and all team members begin receiving annual grants of company stock in their second year.
Position
Summary:
We will provide training for this entry level position and, once fully trained, you will provide water care and light service repairs at the customer's location and be dispatched from your home.
You will be provided with a company vehicle, tools and uniforms.
Work orders will be assigned and updated through a company managed I-Phone, using the latest software in our industry.
Our ideal candidate will be a friendly, team-oriented individual who embraces our culture of Humble, Hungry and Smart.
Primary Duties Include (but not limited to):
Service, refurbish and maintain water chemistry in hot tubs, swim spas and saunas both in-house and in the field in a professional & timely manner; trouble shoot and call manufacturers if needed Communicate and work with customers in a friendly, professional way, discuss any added service that may need to be performed and provide pricing Work with Service Writers if there are any changes and if additional service needs to be scheduled, also work together on pricing and quotes Do everything possible to complete a service call before leaving the customer's home; communicate and reach out to others on the service team for assistance Provide water care services to our maintenance contract customers at their homes Perform drain/refills; educate our customers on their water care Perform winterizations Provide accurate accounting of each service call using company systems, notes, pictures, etc.
Assist fellow technicians if needed Maintain vehicle inventory Responsible for keeping vehicle organized and clean Company will provide cell phone with the expectation that equipment will be returned in working order upon separation/termination.
Hours:
Minimum 40-hour work week with core hours 7am - 5pm Scheduled, rotated Saturday coverage 9:
00am - 2:
00 pm (3-4x per year) Overtime available depending on the time of year Black-out dates for fair season (late Sept/early Oct) Requirements:
Qualifications:
our ideal candidate will possess the following - Three to five years' experience with electrical, plumbing and/or carpentry is preferred High school diploma and/or equivalent Excellent customer service skills Solid communication skills - both verbal and written Ability to multi-task and work in fast-paced environment Strong problem solving and trouble-shooting skills Positive, 'can-do' attitude, willing to learn Ability to work well independently as well as being a team player Knowledgeable in computer applications and industry-specific software and I-phones a plus Clean driving record; valid driver's license Ability to lift and carry 50
lbs to stock company vehicle and from vehicle to hot tub, sometimes walking a distance Comfortable working in all-weather/climate conditions Attend weekly Monday Tech Meeting at Scarborough, ME location.
Estimated Salary: $20 to $28 per hour based on qualifications.
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